Shipping Policy

Thank you for shopping at “CLOUD NINE”. This Shipping Policy outlines our shipping procedures, including delivery options, shipping rates, and estimated delivery times. By placing an order with us, you agree to the terms of this Shipping Policy.

Order Processing Time

Orders are typically processed and shipped within 7-10 business days of receiving payment. Please note that processing times may vary depending on product availability, order volume, and other factors. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method of your order.

Delivery Times

Delivery times vary depending on the shipping method and destination. While we make every effort to ensure timely delivery of your order, we cannot guarantee delivery dates due to factors beyond our control, such as weather conditions, carrier delays etc.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your order by entering the tracking number on our website or the carrier's website.

Shipping Restrictions

We currently ship to all districts of Tripura. Please note that certain products may be subject to shipping restrictions based on size, weight, or destination. We do not ship to P.O. boxes or APO/FPO addresses.

Damaged or Lost Shipments

In the rare event that your order is damaged during shipping or lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund as necessary